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The goal of a telephone interview is to get a face to face interview.
Before you speak with the interviewer, prepare yourself thoroughly by reviewing the company's web site. Make sure you take the time to read about the management, recent news releases, partnerships and history of the company. Additional general research online could also provide you with some good information
During the interview, stand while you are speaking. This is a common technique to allow you to project your voice and sound more confident. Smile when answering the phone - it really comes through in your voice and creates a pleasant first impression.
Insure you are in a location where you will have no distractions and be in that location at least 15 minutes prior to the scheduled interview time. Do not receive the call on a cell phone unless absolutely unavoidable. Even with advances in mobile phone technology, dropped calls, static, etc are still very common.
Speak clearly and slowly. Many people get very nervous during telephone interviews and either mumble or speak too quickly. Relax, speak slowly.
Make preparation notes of points you want to convey to the interviewer. These points could relate to specific experience, accomplishment, education or professional training. Here are some questions the interviewer may ask you. You will also want to have a list of questions to ask the employer. See During an Interview and Questions To Ask for some suggestions. Be prepared to give a positive summary of your professional career. Generally, you will be asked to tell the interviewer something about yourself at the beginning of the telephone call. Having something prepared, but not scripted, will allow you to highlight the skills, education and attributes that make you a good candidate.
During the interview, you should strictly avoid "Yes" and "No" answers. Always include specific examples of your experience instead of just answering with an opinion. Use every question as an opportunity to tell the interviewer how you are right for the job. If the interviewer asks you a question that could easily be answered with a yes or a no, elaborate. Here is an example:
Interviewer: "If you had to make a decision, even one that would affect your work group in a positive way, would you use a team approach to make that decision?"
You could answer "Yes, of course" but even better would be to answer "Yes, of course. For example, in my last position when faced with a similar situation, I ....."
When appropriate, determine what are the employers short term concerns. You could ask: "How can I make an immediate impact on the job?" Where possible during the remainder of the interview, emphasize how you have the skills to make this impact.
Ask the interviewer about his/her background. This provides you with some insight and generally makes both of you more comfortable.
When you sense the conversation is ending, be proactive and ask: "Based on what we have discussed, I am very interested in pursuing this opportunity and would love to meet with you. I'm available next week. Would next week work for you?" You always want to end the conversation knowing what the next step will be.
Know your skeletons, such as job hopping, being fired, unfinished degree, etc. Avoid weak excuses and never criticize your former employers. Rehearse your responses to difficult or uncomfortable issues that may come up in the conversation.
Always write a Thank You letter!